Very Good Looking User Guide
Sally’s webcasts play on the Vimeo application. This media player runs on Flash and is compatible with any Flash supported operating system (Mac or PC).
To watch webcasts on VERYGOODLOOKING.com, make sure your system has:
- The most recent version of Adobe Flash. Find it here.
- Internet Explorer 8.0 or above, Firefox 3.5 or above, Safari 4.0 or above, or Chrome.
- Microsoft Windows XP SP2 or above, Macintosh OS X 10.4 or above, or Linux.
- You might have to turn your hardware acceleration off. More information here.
While the Vimeo player should work on some older versions of Flash, although we strongly recommend installing the most recent version of Adobe Flash Player 10.3 to ensure the best possible video experience.
If the video goes to a black screen or disappears, you may have to disable hardware acceleration. This is a really easy fix and has solved the problem for everyone who has tried it.
1. Right click on the player’s screen (Mac > hold down "control" and click)
2. Select "Settings"
3. Uncheck the box "Enable Hardware Acceleration" or opt to “Disable Hardware Acceleration”
4. Click "Close" or hit “Apply” and close out of the “Settings” window
5. Refresh your browser and the video & audio will play perfectly
Frequently Asked Questions:
Chrome (Windows or Mac)
Opera (Windows or Mac)
Firefox 3.0 or higher (Windows or Mac)
Safari 4.0 or higher (Windows or Mac)
Internet Explorer 7.0 or higher (Windows or Mac)
Chrome (Windows or Mac) [Install here]
Opera (Windows or Mac) [Install here]
FireFox 3.5 or higher (Windows or Mac) [Update here]
Microsoft Internet Explorer 7 or above (Windows and Mac) [ Update here]
Safari 5.0 or higher (Windows or Mac) [Update here]
On certain Macs, the video might black out when it kicks into HD mode. This is a known Adobe issue and they are currently working with Apple to resolve this in the next update of Flash.
If you are a Mac user, you might have to disable hardware acceleration if the video disappears. To do so:
1. Right click on the video player (or hold down "Option" and click)
2. Click on "Settings"
3. Unclick "Enable Hardware Acceleration" and click "Close"
4. Refresh the browser and the video & audio will play perfectly
If your broadband connection isn’t fast enough or your computer is more than 2 years old, videos may stutter. If you are experiencing stuttering or choppy playback, here are some suggestions that may help:
Check that your system meets the technical requirements listed above!
Try turning your computer off then on and make sure that you have NO OTHER APPLICATIONS RUNNING.
- Check that you are not using bandwidth or processing power intensive programs
If you still experience video stalling problems only during full-screen mode, try lowering your desktop resolution.
Make sure that the volume settings in the video player have the correct settings. The video you're watching may be preset to be muted and play at an inaudibly low volume
- Test your computers volume, as well as the video player’s volume, and the volume control on the speakers too
If you’re still having problems, don’t hesitate to contact Sally or VeryGoodLooking.com for more help!